I'll Never stop the Fighting

Possibly, but I suspect a more cohesive result could be gotten from a petition. Change.org is very good at that sort of thing. You could make a petition laying out the problem with the program, the company's obnoxious response, and what specifically needs to be done to fix that. Did they give you a threshold of upvotes at which they'll consider blind people actually matter? If so, use that to set the petition target. If not, guess and go for it anyway.